FAQ
Answers to the questions people ask most. Can't see yours? Just ask.
Do you come to me?
Yes. We can come to your home or business.
What area do you cover?
Ibis Tech is based in Mandurah and covers Mandurah, Rockingham and the Peel region. Further afield by arrangement, so give us a call.
How does remote help work?
We can connect to your computer over the internet to try and resolve your issue.
What are your hours?
Ibis Tech operates from 8am to 5pm during weekdays.
Weekends and after hours are available at extra rates. See the pricing page.
How much does it cost?
The pricing page has the details, and a cost estimate you can try for your suburb and time.
What if my device can't be fixed?
No fix? No charge.
If we can't fix it within the first 30 minutes, you only pay the call-out fee. If it needs longer, we'll check with you before carrying on.
Do I pay for parts upfront?
Orders over $100 are paid for upfront in part or whole.
Do you work with businesses?
Yes. Small businesses are a big part of what we do. See Business IT.
Is my information safe?
We only use the information you give us and dispose of it after the work is complete.
The privacy page has all the details.
How do I book?
Call 0427 416 686, email [email protected] or use the contact form. On the form you can suggest a date and time, and Caleb will confirm if it works.
Still got a question?
Contact Caleb. There's no such thing as a silly tech question.